Privacy Policy

Eldorado Express
Legal Address: 160 Fox Hollow Dr Apt 302, Mayfield Heights, OH 44124
Phone: +1 216 990 1670
Email: office@eldoradoexpress.com
Website: https://eldorado.express/

Introduction

We, Eldorado Express, are committed to protecting the privacy and security of our customers and partners’ personal data. This Privacy Policy explains the data we collect, how we use it, and the measures we take to protect it. We understand that information regarding your cargo and business requires special care and responsibility.

Information Collected

Personal Data

Name, address, telephone, email.
Payment and transaction data: order details and payments.

Cargo Data

Information about the location and characteristics of the cargo.
Data on routes and transport timing.

Website Usage Information

IP addresses, browser types, visit logs, cookie data.

SMS and Phone Communications

Records of phone conversations and text messages with clients to organize and coordinate cargo transportation.

Sources of Information

Directly from Users

During registration on the site, placing orders, contacting support.
Through forms on the website when you fill out data for orders or registration.
Through SMS and phone calls when communicating with clients.

From Third Parties

Analytical services and partners that help us improve our services.
Freight platforms where you post your services or look for contractors.

Purposes of Data Use

Order Processing: Comprehensive processing of your cargo orders, including route planning, cost calculation, and real-time cargo tracking.
Communications: Sending notifications about order status, informational and marketing messages.
Service Improvement: Analyzing your interaction with our website and services to optimize operations and offer improvements.
Work Process Organization: All collected information is used to coordinate and organize the workflow between clients, potential clients, and drivers.

Disclosure of Information

We do not sell or share your data with third parties, except as required by law. All collected information is used solely within the context of organizing work processes and is not shared with third parties.

Data Security

We use advanced technological and organizational measures to protect your data from unauthorized access or leakage. Our systems are regularly updated and tested for vulnerabilities.

User Rights

You have the right to request access to your data, their correction, deletion, or restriction of processing. To manage your settings or for additional information, contact us through the provided contacts.

Use of Cookies

We use cookies to improve the functioning of the site, analyze traffic, and adapt content to your preferences. You can manage cookie settings through your browser.

Changes to the Privacy Policy

This policy may be updated due to changes in legislation or our internal policies. All changes will be published on this page.

Contact Information

If you have any questions or comments regarding our privacy policy, please contact us at office@eldoradoexpress.com or by phone at +1 216 990 1670.